Programme Administrator

Are you keen to work with students and teaching staff to support an excellent learning experience and student attainment? Do you have a strong customer service focus and administrative experience? Birkbeck, University of London, is seeking a Programme Administrator to join us in 2026.

Birkbeck celebrated its 200th year and student experience is key to our next century. As Programme Administrator, within the Faculty of Humanities and Social Sciences, you will be part of a team supporting a diverse group of students and teaching staff in the delivery of academic programmes.

As Programme Administrator, you will work closely with academic staff, and other professional support staff, and will:

• Support the delivery programmes of study, dealing effectively with college processes, systems and procedures.
• Address student queries and concerns sympathetically and effectively, in all cases, following college policies and procedures to ensure a consistent and high-quality student experience.
• Actively support student success and wellbeing, ensuring students have the resources and guidance they need.
• Provide administrative support as well as supporting Faculty activities.

To be successful as a Programme Administrator, you will:

• Be flexible and able to work independently and as part of a team on a variety of projects, using strong organisational skills.
• Be able to work collaboratively and cultivate excellent working relationships.
• Possess excellent communication skills, attention to detail, and experience of administration, preferably within an educational setting.
• Be comfortable using a variety of electronic systems (e.g. Microsoft Office 365, Teams, SITS student records, Moodle etc), although training will be provided.

This opportunity would build on experience as: Programme Officer, Research Degrees Officer, Course Administrator, Education Administrator.

If this sounds like the role for you join us as a leading London University with a unique mission for widening participation.

Salary and benefits:
£31,234 rising to £34,827 per year, Grade 4 of the College's London Pay Scale which includes a consolidated Weighting/Allowance that applies only to staff whose normal contractual place of work is in the London area.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract:
Permanent, full-time (35 hours a week) contract. Monday - Friday 10-6pm with two days a week in the office currently in Russell Square. Please submit an application form for consideration. Closing date: Friday, 2 January 2026, interview date: 12/13 January 2026.

Enquiries:
If you would like to know more about the role, please contact Matthew Austin, Programme Manager, at matthew.austin@bbk.ac.uk.

If you have difficulty using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.

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