Administrator (Student Cases)

FTE: 1FTE (working 37 hours per week)

Duration of Contract: 1 Permanent and 1 Fixed Term until 29 September 2028

Salary: UH5 £28,778 pa to £32,080 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: MacLaurin Building, 4 Bishops Square 

Main duties and responsibilities

You will be responsible for the comprehensive and effective administration of the Exceptional Circumstances, Fit to Sit, Fitness to Practice, Appeals and Academic Integrity processes and aid the development and constant improvement of processes of Exceptional Circumstances, Appeals and Academic Integrity within the University. The Administrator (Student Cases) will be responsible for the production, preparation and presentation of material for Assessment Panels and other meetings as appropriate, ensuring that all appropriate policies and procedures are adhered to. You will be accountable for the accuracy of the data entered into the student record system in order to ensure compliance with the University’s statutory duty.

Skills and experience required

You will have appropriate proven administrative experience in a complex and dynamic organisation. Experience of working within Higher Education administration would be advantageous. You will be flexible and adaptable to team and workload requirements, effective in a team setting and have a can-do attitude to problem solving. The ability to work accurately under pressure to tight deadlines, a methodical approach and attention to detail and the ability to communicate in a variety of formats to different audiences is essential. You will be numerate and literate with good IT skills, including the use of MSOffice and databases and have the ability to deal with sensitive material with strict confidentiality.

Qualifications required

You will be educated with a minimum of A-levels or equivalent, or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Beth Rose, Team Leader (Student Cases) b.rose3@herts.ac.uk

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Closing Date: 06 January 2026

Interview Date: 20th and 21st January 2026 

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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