Student Retention & Success Manager

The Student Retention and Success Manager within the Student and Academic Services Directorate will develop, lead and manage the Student Retention & Success Team. The role will support the implementation and enhancement of the University’s attendance policy and associated procedures. The post will lead a team of 8, with direct line management of 3 Senior Student Retention and Success Officers, to deliver effective student attendance monitoring and retention interventions which support our strategic aims around student continuation and success.

We are seeking an accomplished and enthusiastic leader who will develop positive working relationships with colleagues across the Directorate as well as with Faculties, other Professional Services areas and Greenwich Students' Union (GSU). You will possess excellent interpersonal and communication skills, ensuring that the team works in a collaborative manner with all stakeholders. You will have strong analytical skills and a commitment to supporting student retention and success.

The post is based at our Greenwich campus. Occasional travel to our Avery Hill and Medway Campuses is expected.

For an informal discussion about the post please contact Rebecca Gee, Head of Information, Advice and Participation on R.Gee@greenwich.ac.uk

Should you have any queries please contact the People Directorate Team on peopleoperationsadmin@greenwich.ac.uk

The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working and a genuine commitment to development.

We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful. 

Discover why the university of Greenwich is the perfect place to shape your future – watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us Your Future Starts Here.

We are committed to building a strong, diverse workforce that reflects the communities we serve. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management.

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