Deputy Guest Services Manager

40 hours per week

About The Role

Onsite, Global Leadership Centre, Oxford 

The Global Leadership Centre (GLC) is the University of Oxford’s newest hub for executive education — a place where senior leaders, scholars and global thinkers come together to shape the future of business and society. We are seeking an outstanding Deputy Guest Services Manager to play a key operational role in delivery of a seamless, high-calibre guest experience at the GLC. Reporting to the Guest Services Manager, the post-holder will be responsible for leading the day-to-day delivery of the School’s 24/7/365 front-of-house service.

This leadership role combines shift supervision, team coordination and service delivery. Implementing and upholding Standard Operating Procedures (SOPs), leading team briefings and serving as on-duty contact in the Guest Services Manager’s absence.   

This position is expected to work five days out of seven and shift times will be based on business and department needs. Shifts will usually be straight shifts between the hours of 07:00 and 22:00.

Key responsibilities:

• Coordinate daily front-of-house operations across all shifts, maintaining consistent, high service standards.
• Act as Duty Manager on a rota basis, assuming responsibility for the building’s operational presentation and guest satisfaction.
• Manage guest arrivals, departures, VIP visits, and in-stay requests to ensure seamless service experiences.
• Provide direct supervision and in-the-moment coaching for the Guest Services team across the 24/7 operation.
• Uphold and support the implementation of SOPs and service protocols, ensuring compliance and regular review.

You will be an experienced hospitality or guest services professional with proven ability to lead by example, supervising or managing front-of-house or guest services teams. You will demonstrate a strong track record in delivering premium service standards, implementing operational processes and managing staff rotas. Excellent communications skills with the ability to calmy and diplomatically resolve issues and handle complaints are also essential.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.jobs.ox.ac.uk/pre-employment-checks.

Further information on this role can be found in the job description.

About Us

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

Further information on this role can be found in the job description.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Hybrid working
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

Advert information