Hospitality Manager

About Role
The Hospitality Manager is a senior post within the Catering & Hospitality service and reports directly to the Senior Operations Manager. The Events & Hospitality Department currently provide hospitality across all Queen Mary campuses and the post holder has overall responsibility for the management and operational delivery for all hospitality events and functions including, guest dinners, weddings, conferences, academic functions and business meetings. This area of business has grown significantly in the last 12 months, income is rising to £2m per annum, forecast to rise to £3m in the next 18 months.

About You
You will be an experienced hospitality professional with strong leadership and operational management skills, experienced in delivering high-quality food services across multiple sites, ideally within higher education or similar. Commercially minded and experienced in resource and budget management, you will drive service improvement, identify growth opportunities, training needs and ensure alignment with the university’s strategic goals. A skilled communicator and team leader, you will motivate staff, foster collaboration, and maintain excellent relationships with stakeholders. You are highly organised and proactive, with the ability to manage day-to-day operations seamlessly, resolve challenges swiftly, and consistently deliver outstanding hospitality experiences that embody a world-class service culture.

About the Directorate
The Directorate is one of the largest departments within Queen Mary, University of London and is committed to supporting and promoting student wellbeing at the College, and providing the highest standards of estates and facilities across the university, preparing and helping to sustain the University’s working and learning environmental for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness.

Details about the Estates and Facilities Directorate can be found at http://www.estates.qmul.ac.uk/.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality

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