Students' Union Advisor

The Students’ Union at the University of Bath is looking for a compassionate and motivated Advisor to join our Advice and Support Team.

This is a frontline role supporting students through some of the most challenging moments of their university experience. You’ll be part of a service that is independent from the University, ensuring students always have a confidential, impartial place to turn for guidance, clarity and reassurance.

About the role

As an Advisor, you will provide one-to-one support across a wide range of issues, from academic appeals and private housing concerns to supporting students who have been accused of breaching University regulations. You will help students understand their options, navigate complex procedures, and feel empowered to make decisions that support their wellbeing and success.

This role is central to The SU’s wider mission of creating a safe, inclusive and supportive student community. By discussing casework trends, contributing insights to SU Officers and collaborating with University partners, you will play an active part in shaping policy and improving support across campus. 

In this role, you will:

• provide specialist, confidential advice on academic, housing and misconduct issues, helping students understand their rights, responsibilities and possible outcomes.
• manage detailed, sensitive casework, assessing wellbeing needs and adapting your approach to meet the needs of students from diverse backgrounds.
• support service and policy improvement, using casework evidence to influence decisions and enhance the student experience.

About you

We’re seeking someone motivated, organised, and sensitive to the needs of students from diverse backgrounds. You’ll support individuals through challenging situations, communicate clearly, and collaborate effectively within a team.

You will have:

• Strong verbal communication skills, adaptable to sensitive or complex situations.
• Excellent organisation, time management, and prioritisation abilities.
• Ability to maintain accurate, confidential records for complex casework.
• Skill in tailoring advice and communication for a diverse student community.
• Strong interpersonal skills to support colleagues and confidence in making independent decisions.
• High-quality written communication for clear notes, reports, and follow-up actions.
• Attention to detail, especially when assessing wellbeing needs or reviewing documents.

You should be confident using ICT systems for email, case management, and handling confidential information. Experience in Higher Education is desirable, as is contributing to service development or policy improvements, with knowledge of housing legislation, tenancy rights, or student accommodation issues.

Further information

This is a part-time role, working 21.9 hours per week (0.6 fte) - whilst Monday, Tuesdays and Fridays are our preferred working days, exact working patterns can be discussed.

An enhanced DBS check is required for this role.

For an informal discussion about the role please contact Helen Constance, Advice & Support Manager at hec55@bath.ac.uk.

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