Business Systems Support Officer

About the Role

This is an exciting opportunity for a Business Systems Support Officer, this role offers the opportunity to work on large scale, business critical systems that directly support students, staff, and the wider community.

Your main duties and responsibilities will include:

• Delivering technical development, configuration, integration, and support for the University’s core business systems, including Finance, HR and Student Records
• Designing, building, and supporting integrations and data flows between internal systems and third-party platforms, using APIs, SQL, and Microsoft technologies
• Acting as a senior technical escalation point, providing second- and third-line support, managing system changes, and working closely with vendors and business stakeholders

You will play a hands-on role in major transformation initiatives, including the student records system implementation and the adoption of Microsoft first strategy. This is a chance to shape how systems integrate and evolve and work across a broad range of services and develop deep institutional knowledge while contributing to long term digital change in a supportive and collaborative environment.

For informal enquiries about this vacancy, you may wish to contact: Kevin Molyneux, Head of Business Systems Support at Kevin.Molyneux@edgehill.ac.uk

About You

As a Business Systems Support Officer, you will have:

• Experience in developing, supporting, and integrating mission critical business systems, with strength in databases, APIs, and structured system change
• Confidence in technical work, with strong analytical skills and comfort troubleshooting complex issues across live environments
• Excellent communication skills and the ability to work independently, manage competing priorities, and build effective relationships with both technical and non-technical stakeholders
• A customer focused mindset and interest in continuous improvement and innovation are key personal; qualities for success in this role.

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & Benefits

• A minimum of 38 days annual leave per annum, (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment
• Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. 

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world. 

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

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