Facilities and Operations Manager

About us

The UCL School of Management is home to UCL’s business and management research and education programmes. The School has forged a reputation for world-leading research and teaching in the areas of innovation management, the creation and growth of technology-intensive organisations, business analytics, and entrepreneurship.

The research undertaken at the UCL School of Management has been rated as ‘world-leading’ and ‘internationally excellent’ in the Research Excellence Framework 2021 (REF), placing us 2nd in the UK for Business and Management. The School is accredited by both the AACSB and AMBA, and is a member of the Chartered Association of Business Schools.

Since 2025, the UCL School of Management has been undergoing a rapid expansion, which will see staff and student numbers double, and new facilities being developed at our premises in Canary Wharf, to transform the campus into an inspiring and sustainable environment for all.

About the role

The Facilities and Operations Manager will provide and maintain the highest levels of service to UCL School of Management staff, students and visitors, on both our Canary Wharf and Bloomsbury sites. Whilst acting as the School’s lead for a very wide range of facilities, estates and operational issues, you will be responsible for the line management of a reception and facilities team of nine staff, in addition to acting as the School’s lead for all aspects of health and safety, risk management and business continuity planning.

You will excel in building relationships with both UCL and external contacts and will have the ability to work with the School Manager to create innovative solutions and improvements to day-to-day problems and processes, whilst also developing comprehensive operational and facilities management strategies to meet the School’s long-term objectives. You will be at the forefront of the School’s expansion at Canary Wharf, with the opportunity to exercise your leadership and decision-making skills at a time of transformational change for our staff and students.

This is a full-time position based at Canary Wharf. The role is eligible for hybrid working with a minimum of 60% on-site.

Salary – UCL Grade 8 £54,931 - £62,903 per annum (including London Allowance).

About you

The successful candidate will be educated to degree level (or possess equivalent qualifications or substantial relevant experience) and have a recognised health and safety qualification such as NEBOSH/IOSH. You will have significant experience working in Higher/Further Education or a similar sector, with a strong leadership background in Facilities or Building Management.

The role requires proven experience in managing and developing staff, including the ability to transfer skills and to act as a coach and mentor to junior team members. You should also be able to demonstrate experience in managing supplier relationships, in project management and in business continuity planning.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and, for our Grade 9 and 10 roles, women.

Customer advert reference: B04-06969

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