IT Networks and Voice Assistant Engineer

Do you enjoy keeping critical systems running smoothly and solving real-world connectivity challenges?  Do you have hands-on support experience in an enterprise network operations environment?  If yes, then this role may be ideal for you.

The University of Kent’s IT Services department is seeking a Networks and Voice Assistant Engineer to support the day-to-day operation of its data and voice network infrastructure across its campuses. This hands-on operational position within the Networks team will involve working as part of a Network Operations Centre (NOC)-style function.

You will contribute to the ongoing maintenance of network services, including routine firmware patching of equipment such as firewalls and you will carry out physical hardware replacement and respond to connectivity issues or physical outages.

As an IT Networks and Voice Assistant Engineer you can expect to be involved in:

• Supporting the maintenance, monitoring, and daily operation of the University’s data and voice network infrastructure, ensuring availability and reliability of services 
• Implementing standard configuration changes, including port/VLAN updates and interface modifications, to support user and service requirements
• Participating in planned out-of-hours maintenance activities as part of the Networks team rota

What will you bring to the role?

• Educated to A level or equivalent experience with hands-on support in an enterprise network operations environment
• Experience configuring and administering network equipment, such as Cisco, Aruba or Palo Alto devices
• Working knowledge of common network protocols and services, including VLANs, DNS, and DHCP

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number ITS-005-26-R.

We particularly welcome applications from female candidates as they are under-represented at this level in this area

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