Residential Operations Manager

About the Role
We are recruiting a Residential Operations Manager to join the senior team in Residential Services. This full-time, permanent role requires the post holder to participate in an out-of-hours on-call rota (one week in three). The postholder needs to be within a one-hour commute to campus while on call. To assist with any relocation challenges, a one-bedroom flat on campus is offered for an initial period of 12 months, after which this provision will be reviewed.

The role manages a team of six, overseeing 2,160 rooms in twenty residential buildings on three campuses and leads on the department’s operational compliance with the UUK Code of Practice and all relevant health and safety legislation. The postholder will continually develop the residential experience for students, commercial guests and summer school participants through strong partnerships with other Estates and Facilities departments, including Capital Projects, Cleaning, Fire Safety, Maintenance and Security. The post holder will also be building confidence and experience in customer engagement within the existing halls manager team and raise their profile with residents through a more consistent and visible presence in halls.

This role focuses on operational delivery and demands flexibility for a 24/7 service. It includes some weekend work and requires professional collaboration with the Commercial Services and Housing Services teams. 

About You
The successful candidate must have management-level experience in high-volume student accommodation and strong operational expertise. A commitment to customer service and a passion for improving the student experience is essential.

Key qualities include emotional intelligence, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Proven leadership skills, a proactive attitude, and the drive to initiate and complete projects are vital.

About the Department
Residential Services is dedicated to supporting student wellbeing and maintaining safe, secure and clean environments for students, staff, stakeholders and guests. Learn more about our work on our department’s website.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Interviews will be held week commencing the 16th of February 2026.

Valuing Diversity & Committed to Equality

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