Data and Enquiries Manager

About the role

The Data and Enquiries Manager will lead a small team responsible for delivering a high-quality enquiry service to prospective undergraduate and postgraduate students. The role requires expert knowledge of admissions and application processes, with responsibility for monitoring email and telephone responses to ensure accuracy, consistency, and excellent customer service. The postholder will plan and deliver recruitment activities such as call campaigns and events, including overseeing registration processes to ensure data is collected accurately, securely, and in line with GDPR requirements.

A key element of the role is the analysis of pre-applicant and applicant data from multiple systems, producing clear, insightful reports to support senior management decision-making and internal service improvement. The role is hands-on and operational as well as strategic, requiring the ability to manage people effectively while also contributing directly to front-line enquiry handling when required.

About you

You will be an experienced manager with strong data analysis skills and a commitment to high-quality customer service. You will have or be willing to develop expert knowledge of undergraduate and postgraduate recruitment and admissions processes and be confident in gathering and manipulting data from multiple systems to produce clear insights for decision-making. Organised and detail-focused, you will work confidently within GDPR requirements and support your team while also being willing to handle enquiries directly when needed.

About our Division

The CEA division is vital in contributing towards the success of Sussex. We work closely in partnership our academic schools and other learning institutions in the UK, and, Internationally to attract the very best students we can.

Our ideas matter, that is why we work and advise on Institutional Growth Strategies to support the University in achieving positive outcomes. The life-long relationships with our global alumni and friends enable many of the gifts which allow Sussex’s research to flourish.

Please find further information regarding the division at Communications, Engagement and Advancement: University of Sussex.

Why work here

Sussex is a renowned, multi-accredited, research-led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it’s our people that make us great and we want you to be part of that.

Find out more about our reward and benefits package.

Find out about our equality, diversity and inclusion.

Further Key Information

Please contact Kevin Betts (k.j.betts@sussex.ac.uk) for informal enquiries.

For full details and how to apply, click the 'Apply' button above.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

The University requires that work undertaken for the University is performed in the UK. 

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