Registry Assistant, Fixed Term, Full time maternity cover to 26 February 2027

Who we are

Now rated a top three modern University in London, we provide an engaging portfolio of apprenticeships, short courses, undergraduate and postgraduate degrees. We also have an excellent research profile and were jointly recognised as the best modern university in the country for research, and the highest-ranked modern university in London in REF2021.

The Role

We are looking for Registry Assistant to join the University’s central Academic Registry Services Team on a full-time basis, fixed term contract for maternity cover. This role will have specific responsibility for frontline customer services and supporting our Records and Awards teams.

The postholder will work closely to support the Assessment and Awards Officers to deliver all logistics and processes related to the issuance of formal certification and verification of student records. The ideal candidate will have experience in office based administration, alongside the ability to support and advise students, graduates and the public in relation to our records certification.

The key activities of the role are:

• Delivering excellent customer service, including in-person support at our Registry enquiries window and online by Telephone, Teams and the Service Desk ticketing system
• Providing excellent support to colleagues, whilst keeping student experience at the heart of our provision
• Exhibiting robust problem-solving skills and a proactive professionalism

You

This role is for you if you can successfully organise and manage competing priorities, can use your professional judgement to help triage enquiries, and are confident handling and manipulating large data sets. A willingness to collaborate with colleagues is essential.

What we would provide for you

• The opportunity to work within a friendly, cooperative, fast-paced environment
• The opportunity to work on a beautiful campus
• The opportunity to learn more about providing customer-led student services
• Guidance and training on processes, regulations and systems

If you have any specific questions on the role, please contact, n.king@roehampton.ac.uk

The University is committed to promoting diversity and equality of opportunity and aims to create a culture and environment where students and staff are treated fairly. The University is an equal opportunities and ‘disability confident’ employer.

Our full range of benefits are available here.

The closing date for completed applications is: 22 February 2026

It is expected that interviews will be held on: 03 March 2026

You are encouraged to apply promptly, as we reserve the right to close the role and interview before the dates stated above.

Visa Sponsorship is not available for this role. Candidates who apply for this role must already hold the legal right to work in the UK

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