Student Support Coordinator - NYU London

NYU in London is currently recruiting for an Student Support Coordinator - NYU London

• 28 days annual leave
• USS pension scheme
• Private medical insurance

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NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, colour, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

This is a full-time, permanent post. The Student Support Coordinator provides non‑academic, student‑facing support through case management, conduct processes, and emergency‑response readiness for a large student community. They identify trends, coordinate care, support community standards, and collaborate with colleagues across NYU London to improve wellbeing, safety, and student outcomes. The role also contributes to operational readiness, training, and cross‑department support during peak periods and key student‑life events.

Student Support & Case Management – 50%

• Provide individualised support through case management, conduct processes, and emergency‑response readiness, ensuring timely outreach, referrals, documentation, and follow‑up for Students of Concern while supporting restorative practices.
• Identify trends using conduct and incident data, implement proactive and preventative wellbeing initiatives, and collaborate across Student Life, Academic Affairs, and other responders to strengthen community standards and student outcomes.

Student Conduct, Systems & Operational Support – 50%

• Oversee conduct case processing, emergency‑response training, cross‑campus coordination, and key reporting systems, ensuring consistent protocols, clear timelines, accurate records, and effective communication with students and staff.
• Support operational needs across Student Life, contribute to transition‑support programming, assist during peak periods (arrivals, orientations, departures), and perform other duties as assigned to ensure smooth departmental functioning.

For full details including job description, duties, and application procedure, please click on the 'Apply' button above.

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