Customer Service Supervisor (CSS)

Finance, Infrastructure and Commercial Services (FICS)

Summary of the role

We are seeking an enthusiastic, innovative and customer-focused Customer Service Supervisor to join our Commercial Operations team, supporting catering and trading operations across the University of Exeter’s Streatham and St Luke’s Campuses.

This role plays a key part in delivering an outstanding food and drink experience for our students, staff and visitors. You will help supervise daily operations within our commercial outlets, ensuring consistently high standards of service, food quality, cleanliness and compliance.

While previous supervisory experience in retail, catering or hospitality is desirable, we welcome applications from motivated individuals with a passion for food and drink and a strong commitment to customer service. Full training will be provided.

About You

You will be a team player who is equally comfortable working independently when required. You will bring organisation and attention to detail to a fast-paced environment, with a flexible approach to working hours and practices.

You will ideally have:

• Experience in catering, retail, hospitality or kitchen-based roles
• Knowledge of food hygiene and Health & Safety standards (advantageous)
• Excellent communication and interpersonal skills
• A genuine passion for delivering exceptional customer service

You will be responsible for maintaining high standards of cleanliness and presentation, in line with Food Safety and Health & Safety requirements, within a busy operational environment.

The post holder will make a significant contribution to the achievement of the following aims:

• Ensuring students receive the highest quality experience
• Developing and maintaining industry-leading service standards
• Delivering exceptional customer service to students and event clients
• Supporting financial performance to enable continued investment across the University estate

At the heart of this role is a commitment to outstanding customer service and a passion for delivering high-quality food and drink in our unique and vibrant campus venues.

Please ensure you read the Job Description and Person Specification for full details of this role.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

Please contact Paul Weller, email p.weller@exeter.ac.uk

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