Global Programmes and Stakeholder Engagement Officer

Salary: Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906

Hours: 0.8-1.0 FTE considered

Since its founding in 1997, Universitas21 [U21] has championed knowledge sharing and partnership among its members. Through a diverse portfolio of initiatives, the network advances global education, enables impactful research, and strengthens leadership in higher education. By fostering trusted collaborations and innovative programs, U21 helps institutions and individuals co-create solutions to global challenges, enrich student and staff experiences, and develop culturally informed perspectives that transcend borders.

The Global Programmes and Stakeholder Engagement Officer serves as a subject-matter expert on the full suite of U21 programmes and member opportunities, using specialist CRM and data insights to support the network wide engagement strategy, cross-team initiatives and continuous organisational learning. The role leads the planning, and delivery for all U21 student and staff programmes and beneficiary focused initiatives, including the Collaborative Seed Fund and the U21 Awards. 

Main Duties

Programme Management and Improvement

• Responsible for the practical organisation of the complete annual cycle for all U21’s worldwide programmes for staff and students, exercising professional judgement to set priorities and quality standards with delivery partners and member contacts. Influence programme stakeholders to secure participation and ensure opportunities are delivered on time, to standard and in line with network objectives.

Event Co-ordination 

• Work in strategic partnership with the U21 Events Manager to define programme-level requirements and resource allocation for in-person delivery, providing expert input to planning, resource coordination and quality assurance to ensure consistent, high-impact programme delivery.

Required Knowledge, Skills, Qualifications, Experience

• Educated to Degree level (or equivalent qualifications) - where no equivalent qualification is held, significant practical relevant experience and expertise in a similar role will be required.
• Evidence of literacy and numeracy, with the ability to write clearly, and analyse information and data.
• Confident in data management scrutiny and manipulation, including reporting and the development of appropriate evaluation measures / dashboards.
• Experienced in basic digital communications (web, email, social media) with some experience of editing tools such as WordPress, Canva etc.
• Excellent customer service with a proven confidence to respond to enquiries without reference to others. 
• Experience of stakeholder management with developed relationship management skills.
• Excellent attention to detail and organisation skills.
• Previous experience with a Customer Relationship Management system (CRM) including the confidence to develop workflows and communications. 
• Understands the importance of the student experience and demonstrates a commitment to partnering with students to co-create the best experience possible.
• Extensive cultural appreciation and ability to proactively and sensitively manage international working across varying cultures and time zones.
• Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day-to-day activity in own area that those with protected characteristics are treated equally and fairly. 

Informal enquiries can be made to Amber Bartlett-Gee (amber.bartlett@universitas21.com) 

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above. 

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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