Senior Desktop Engineer

King's College London - IT End User Services

Location:	London
Salary:	£39,076 to £43,909 including London Weighting Allowance
Hours:	Full Time
Contract Type:	Permanent

Placed On:	19th March 2026
Closes:	29th March 2026
Job Ref:	140485

About us:

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33, 000 students from over 190 countries around the world.

King’s IT End User Services is seeking Senior Desktop Engineers to join our busy Desktop teams. EUS Desktop Services support a wide range of users and their IT requirements, from basic troubleshooting and support, to provisioning new kit. We ensure the King’s community can rely on good quality, knowledgeable and proactive help and assistance. We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms and 30 days annual leave, and several closure days leave.

About the role:

We are looking for self-motivated pro-active individuals with excellent customer service and technical skills who will deliver a first-class user experience for staff and students.

Working within a ticket-based service management framework and appropriate SLAs, the role holder will support all the desktop technology needs of King’s College London end users.

As a Senior Desktop Engineer, you will be the technical and customer escalation point for junior team members, help to identify service improvements, and be able to work independently or under the supervision of the Desktop Supervisor. As a Senior Desktop Engineer, you are expected to train and delegate tasks to junior members of the team. In addition, you will be expected to troubleshoot and/or escalate any issues that could be detrimental to the desktop services we offer.

King’s IT End User Services is seeking Senior Desktop Engineers to join our busy Desktop teams at our Denmark Hill Campus

This is a full time post (35 hours per week), and you will be offered an indefinite contract. This is an onsite role.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

A+ and Microsoft/Apple certified and/or appropriately experienced.
Excellent diagnostic and problem-solving skills
Able to install, configure, upgrade and test desktop computers (both Windows and Mac), peripherals and a range of software
Ability to work under pressure, prioritise own workload and meet challenging deadlines
Proactive to anticipate, solve problems, take corrective action where necessary
Excellent communication, liaison, coordination and documentation skills
Customer-focused approach to service delivery and development
Ability to train, coach and encourage junior members of the team

Desirable criteria

An understanding of the research/teaching needs of higher education
ITIL Foundation certification
Membership of an appropriate professional body e.g. BCS

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

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