Applicant Relations Adviser x2

The opportunity

x 1 Applicant Relations Adviser - Permanent

x 1 Applicant Relations Adviser - Fixed Term - 12 months - parental leave  

Student Marketing, Recruitment and Admissions (SMRA), are seeking to appoint a committed and motivated Applicant Relations Adviser who believes in putting the applicant experience first, to support the delivery of a first-class prospective student enquiry service for University of the Arts London (UAL).

You will provide accurate and timely information and guidance to pre and post application enquirers, working to agreed key performance indicators. You will use a variety of relevant tools/channels (e.g. email, soft phones, Live Chat, CRM systems, student record system) to advise enquirers, and will contribute to the development of processes, frameworks, policies and guidance in relation to enquiry management. 

You will work closely with colleagues across SMRA, Colleges and other departments, building the knowledge required to manage/triage a wide range of prospective student enquiries from home and international students and using this knowledge to improve responses/information provision to applicants/enquirers.

You will bring a high level of customer focus to your work to support the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.

About you

Your profile should include: 

• Knowledge and experience of working in Higher Education student recruitment and/or admissions is desirable.
• Demonstrable customer service and administrative experience, including experience of handling enquiries by email and live chat, supported with the ability to highlight a customer care ethos in all you do.
• Experience of working in a fast-paced, time-sensitive and performance-driven environment, working to agreed key performance indicators.
• Ability to demonstrate well-developed attention to detail, comprehension, listening, writing and speaking skills.
• Ability to acquire and maintain a breath of specialist knowledge utilising complex and evolving information sources.
• Experience of Microsoft Office applications and/or CRM or Student Record systems.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

To apply please click the apply button.

Closing date: 23:55, 10^th April 2026.

If you have any general questions or have accessibility needs, please contact PSOstaffrecruitment@arts.ac.uk 

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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