Residential Welfare Officer

About the Role

We are recruiting for a Residential Welfare Officer to join the Residential Welfare Team.

The Residential Welfare Officer will develop processes for supporting student wellbeing in halls, which includes supporting a significant number of students with mental health issues. The post holder will promote student wellbeing in halls and will contribute to an annual events calendar to promote student wellbeing.

The post holder will review systems to manage discipline issues and complaints. You will be expected to lead investigations and lead student meetings, taking appropriate actions and educate students to ensure the best possible outcome for both the student and Queen Mary as a whole.

About You

You should have the ability to assist students in conflict situations, you will have experience of supporting university students living in halls. You will have a strong commitment to promoting student support and wellbeing. You’ll need to be process driven and have a high level of attention to detail, as note taking and record keeping is essential, to ensure transparent and fair processes are adhered to.

You will need to be fully aware of mental health issues and how this can impact on young adults as supporting students in such situations is an essential part of the role. Dealing with challenging situations is on-going, so the ability to step in and effectively deal with issues is essential, as is knowing when a situation needs to be escalated. You will have excellent communication and interpersonal skills.

The post is based primarily at Mile End Campus, but you could be asked to work at another campus with due notice. It is a full time (35 hours per week 5 out of 7 days Sunday to Thursday 10am to 6pm, except Sunday which is 8am to 4pm) permanent appointment, which will require you to be on campus. 

About the Department

The Residential Welfare Team are part of the Residential Services Department and sit in the Estates and Facilities Directorate. The Residential Welfare Team supports almost 3000 students who are living in halls across three campuses and at our 3Postgraduate Halls in East London.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.

Closing Date: 12/04/2026, 23:55

Advert information