Retail Store Manager

About the Role

We are looking for an enthusiastic and driven Store Manager to lead The Market—our busy on-campus convenience store at the heart of the University community.

Serving over 10,000 customers each week and generating £1M+ annual turnover, this is a fantastic opportunity to take ownership of a high-performing retail operation and make a real impact.

You will be responsible for delivering excellent customer experience, leading a diverse team, and driving strong commercial performance across all aspects of the store.

Key Responsibilities

• Lead the day-to-day operations of The Market, ensuring high standards of availability, cleanliness, safety, and overall store presentation
• Drive commercial performance by managing stock control, ordering, supplier relationships, pricing, and minimising wastage
• Inspire, manage, and develop a diverse team, including recruitment, training, rota planning, and performance management
• Deliver an outstanding customer experience by resolving queries, supporting promotions, and maintaining a welcoming environment
• Monitor and analyse sales, margins, and stock data to improve performance and ensure profitability targets are met
• Ensure full compliance with financial procedures, audits, health & safety, food safety, and mandatory training requirements

About You

You are a confident and inspiring leader who thrives in a fast-paced retail environment.

You will bring:

• Proven experience in retail or food retail management
• Strong organisational and operational skills, with the ability to manage competing priorities
• A proactive, solutions-focused approach to problem solving and continuous improvement
• A passion for delivering excellent customer service and enhancing the customer experience
• The ability to lead, motivate, and develop a diverse team
• A calm, adaptable mindset with the confidence to perform under pressure

Further information

This role is offered on a permanent, full-time basis (36.5 hours per week).

For an informal discussion about the role, please contact James Jeffery, Retail Operations Manager, at jj644@bath.ac.uk. Please note that applications must be submitted through the University’s official website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

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