Head of Residential Operations

About the role

The University of Bath is seeking a Head of Residential Operations to lead the delivery of residential services across the University’s accommodation portfolio. This role combines operational management with long-term planning, ensuring services run efficiently, safely, and to standard.

You will be responsible for:

• Managing multi-site residential operations & teams.
• Overseeing budgets, contracts, & supplier performance.
• Using data and performance metrics to improve services.
• Ensuring compliance with health, safety, & quality standards.
• Working with internal and external stakeholders to maintain service delivery.

This role plays a key part in providing a safe & well-managed residential environment that supports student wellbeing & academic success.

About You

We are looking for someone with experience in residential, hospitality, or facilities management who can lead teams and manage complex operations. You will have:

• Experience managing multi-site operations and budgets.
• Ability to use data to monitor performance and make decisions.
• Skills in managing teams and supporting managers.
• Experience working with stakeholders to deliver operational goals.
• A professional approach to creating an inclusive and respectful environment.

You will be practical, organised, and capable of balancing operational delivery with planning and oversight.

Further Information

This role is offered on a full-time, permanent basis (36.5 hours per week).

Informal enquiries may be made to Informal enquiries may be made to:

Andrew Nash, Head of Campus Services Facilities, asn33@bath.ac.uk or

Penny Keenan, Deputy HR Business Partner (Campus Services) pjk29@bath.ac.uk

However please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

Further details:

• Job Description & Person Specification
• Terms and Conditions of Employment

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