Student Experience Manager

We are seeking a proactive, confident and motivated Student Experience Manager to play a key role in shaping and enhancing the learning experience across the Faculty of Engineering and Design.

About the role

Working closely with both academic and professional services staff, you will contribute to the development and delivery of strategy, policies, and processes that strengthen student engagement, support a thriving student community and excellent educational experience. 

In this influential role, you will ensure that students are aware of and have access to the full range of welfare services, wellbeing initiatives, and community-building activities available to them. You will help establish and maintain effective channels for capturing the student voice, and you will champion opportunities for co-creation, enrichment, and extracurricular involvement. 

Key responsibilities

• Lead the design, implementation, evaluation, and continual improvement of initiatives that support an outstanding student experience across undergraduate and postgraduate courses. 
• Lead and manage the Student Support Officer team, ensuring consistent, effective, and compassionate support for students across the Faculty. 
• Increase visibility and accessibility of welfare and wellbeing support, while fostering a strong sense of community and belonging among students. 
• Act as a strong advocate for students, ensuring their perspectives and needs are represented in Faculty decision-making and discussions. 
• Analyse and evaluate student feedback and engagement data—including student surveys, module evaluations, focus groups, league table metrics, student progression and student outcomes.  
• Provide high-quality insights and recommendations to Faculty leadership to guide decision-making and strategic planning. 
• Promote and facilitate access to extracurricular and co-curricular activities that build community and enhance learning.
• Work collaboratively and proactively with academic and professional services colleagues to ensure a cohesive and student-centred approach. 

About you

You will be an experienced higher-education professional with a strong understanding of student support, engagement, and enhancement practices.

You will bring: 

• Excellent interpersonal and communication skills, with the ability to build positive working relationships across diverse stakeholder groups. 
• Strong analytical skills, with experience interpreting data to inform improvements. 
• A proactive, collaborative approach and the ability to drive change. 
• Experience managing people or teams within a student-facing environment. 
• A commitment to improving the student experience and promoting inclusivity, wellbeing, and academic success. 

Further information

This is a part-time role, working 29.2 hours per week (0.8 fte).

For an informal discussion about the role please contact Jo Hatt, Assistant Registrar at jsh65@bath.ac.uk.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

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