Student Support Officer (Attendance and Engagement)

About us

King’s Foundations, part of the Centre for International Education and Languages (CIEL), delivers high-quality international pathway programmes, academic skills development, and English language preparation courses. Our mission is to enable and empower students to thrive at a world-leading university. We are committed to diversity, inclusivity, and cultural competence, and we pride ourselves on delivering an outstanding student experience that combines academic excellence with holistic support.

About the role

The Student Support Officer sits within the Student Experience Team supporting the development and delivery of an enhanced and distinctive student experience within King’s Foundations.  This role is central to ensuring that students are fully engaged with their studies and are supported to succeed, contributing to a positive, inclusive learning environment.

The role is responsible for monitoring student attendance, coordinating early support for students whose engagement is a concern, and ensuring that attendance records meet UKVI and institutional requirements. This includes maintaining accurate digital records, using systems to track attendance and identifying emerging trends to support timely, data informed interventions in collaboration with Senior Tutors and academic staff. The postholder will also contribute to ensuring that processes are efficient and aligned with compliance and audit expectations.

The postholder will also support under 18 learners through enhanced monitoring and safeguarding processes. The role will provide first line wellbeing and signposting support, working closely with Senior Tutors, academic staff and professional services colleagues across King’s.

Additionally, the post holder will work as a conduit between central services, including Admissions and the visa team, the King’s Foundation Programmes Team, Senior Tutors and teaching staff. Ensuring that policy updates are communicated to staff and students, and that student engagement is maintained. The role will also contribute to the continuous improvement of processes and systems, supporting the development of clear guidance and efficient workflows to enhance the overall student experience. 

This is a full-time position and will be offered on a fixed-term contract for two years, depending on the start date.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria 

• Experience working in student support, engagement, pastoral or administrative roles.
• Understanding of UKVI attendance expectations.
• Experience handling data and producing clear reports (e.g., Excel or similar tools).
• Understanding of safeguarding principles, especially for under 18s.
• Experience working collaboratively with a range of teams or stakeholders.
• Strong organisational skills and ability to prioritise effectively.
• A supportive, inclusive and student-focused approach.
• Confidence using digital tools for record keeping and reporting.

Desirable criteria

• Experience of working with a broad range of international students and colleagues.
• Experience using systems such as SITS, KEATS, digital attendance tools (QR), Microsoft Forms and Power Automate.

Downloading a copy of our Job Description 

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. 

Interviews are due to be held on the week beginning Monday 01 June.

This post is subject to Disclosure and Barring Service clearances. 

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