School IT Technician

Department/Location: Office of the School of Arts and Humanities, Cambridge 

The School of Arts and Humanities is seeking a motivated and customer focused IT Technician to join the School IT Team. This is a key front line role providing IT and AV support across several institutions within the School. 

Working as part of a collaborative and well established team, you will support a diverse academic community and contribute to the smooth running of IT services across the School. 

This position is particularly suited to applicants who already understand the University's IT environment, governance, and support structures. 

If you are looking to broaden your experience, this role offers: 

•  Exposure to multiple faculties and specialist institutions
•  Opportunities to work with a wide range of technologies and user groups
•  A supportive team culture with strong peer learning
•  Pathways for skills development through training and on the job experience 

You'll be joining a School that includes eight faculties and three other institutions, supporting around 650 staff - which provides variety, challenges, and room to grow. 

What You'll Be Doing: 

• Acting as the first point of contact for IT support queries
• Troubleshooting issues across Windows, macOS, iOS, and Android
• Supporting teaching spaces, meeting rooms, and AV equipment
• Assisting with device setup, configuration, and maintenance
• Working with local IT staff and the wider IT community
• Contributing to service improvements and knowledge sharing 

What We're Looking For 

We welcome applications from candidates who can demonstrate: 

• Strong customer service and interpersonal skills
• Experience supporting end users in a technical environment
• Confidence working across multiple operating systems
• A collaborative approach and willingness to learn
• Education to A Level standard or equivalent experience 

Informal enquiries about the role are welcomed and should be directed to the School IT Manager, Andy Kingsley on ajk202@cam.ac.uk. Questions on the application process should be directed to the School's HR Team on SAHHR@admin.cam.ac.uk. 

The closing date for applications is midnight (BST) on Sunday 14 June 2026. Interviews are planned for week commencing Monday 22 June 2026, subject to change. Previous applicants for this role need not apply. 

To apply online for this vacancy and to view further information about the role, please click on the 'Apply' button above.

Please quote reference GA49538 on your application and in any correspondence about this vacancy. 

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. 

The University has a responsibility to ensure that all employees are eligible to live and work in the UK. 

Advert information