Front of House Duty Manager

About the role

You will work as part of the Front of House team at the Schwarzman Centre for the Humanities, helping to create a welcoming and well-run environment for everyone who visits the building. The Centre hosts a varied programme of performances, talks, exhibitions, and public events, and Front of House plays an important role in shaping how these are experienced by audiences.

As a Front of House Duty Manager, you will take the lead during your shift, with responsibility for how events run and how audiences move through the building from arrival to departure. You will supervise and support the Front of House team, making sure staff understand their roles and feel confident in delivering a friendly and professional service.

About you

You will have experience working in a busy, customer or visitor-facing environment, with previous experience supervising teams or leading operations during events. You will be confident taking responsibility on shift and supporting colleagues to deliver a high standard of service.

You will be able to remain calm under pressure and respond effectively to changing situations. You will be comfortable making decisions, managing competing priorities, and dealing with issues as they arise, using sound judgement and knowing when to escalate.

You will demonstrate strong communication and interpersonal skills, with the ability to engage positively with a wide range of visitors and colleagues. You will be confident handling customer queries and complaints, maintaining a professional and approachable manner at all times.

You will be well organised and reliable, with the ability to manage your time effectively. You will have a good understanding of health, safety, and security within a public venue.

You will be willing to work flexibly, including regular evenings and weekends. An interest in theatre, live events, or the cultural sector would be advantageous. Experience in a performance venue is desirable, although not essential, and a willingness to learn and develop within the role is crucial.

Application process

Applications for this vacancy are to be made via the 'Apply' button above, where the job description and access to the online recruitment system can also be found.

For your online application, you will be required to upload your curriculum vitae and a supporting statement, setting out how you meet the selection criteria for the post, using examples of your skills and experience. As part of your application, you will be asked to provide details of two referees and indicate whether we can contact them now.

For further details, please refer to the How to apply section of the job description. Any further enquires may be directed to hr@humanities.ox.ac.uk.

The closing date for applications is 12.00 noon on Friday 15 May 2026. Only applications received before this time can be considered.

Shortlisting is expected to take place the week beginning 18 May and interviews held week beginning 25 May.

Please quote Vacancy ID 186288 on all correspondence.

Committed to equality and valuing diversity

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