Administrator - Academic Services

FTE: 1.0 FTE (working 37 hours per week)

Salary: UH5 £28,778 pa to £32,080 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: MacLaurin Building, de Havilland Campus, Hatfield 

Main duties and responsibilities

The post holder will be responsible for delivering a wide range of general administrative support to the host department. They will play a proactive role within the department’s administrative team, working collaboratively as appropriate to support the effective organisation and coordination of departmental activities. The role requires maintaining a high standard of accuracy and efficiency in all administrative processes, ensuring full compliance with legal, regulatory, and University policies and procedures.

The post holder will encourage a culture of flexibility, excellence and willingness to assist colleagues across Academic Registry and will be responsible, along with the Team Leader (AQ Systems and Surveys) for the monitoring of data quality produced by the Academic Services department within Academic Registry.

Skill and experience required

You will bring substantial administrative experience, ideally gained within a Higher Education environment, along with strong IT skills across Microsoft Office applications, including databases, spreadsheets and word‑processing.

You will be confident managing a variety of competing demands and working effectively under pressure, preferably within a complex and fast‑paced organisation. Highly organised and detail‑focused, you will be able to build productive working relationships with colleagues and stakeholders at all levels. Proven experience delivering excellent customer service and working effectively within a team is essential.

We are looking for someone with a positive, flexible approach and excellent communication skills. Working knowledge of a student record system would be an advantage.

Qualifications required

You will be educated to A-level standard or equivalent qualification or have proven professional experience at an appropriate level.  

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Dipak Patel, Section Head (Systems and Surveys) – D.4.Patel@herts.ac.uk

Closing Date: 28 May 2026

Interview Date: TBC

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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