Estates Helpdesk CAFM Coordinator

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Role

The role of the Estates Helpdesk CAFM Coordinator, working within the Estates and Facilities Directorate is to ensure that the SOAS Estate is functional and safe to ensure the ongoing operation of the facilities for students, staff and visitors.

The Estates Helpdesk CAFM Coordinator will work as part of a wider team and will report to the Operations Manager. They will provide an effective, efficient and focused PPM and RM service, achieved by ensuring the day to day and planned maintenance tasks, activities and service jobs are appropriately scheduled and carried out in accordance with SOAS’ policies and procedures as well as Estates and Facilities directorate’s asset management protocols.

This role has a requirement for a ‘hands on’ approach and being able to communicate well across all levels of the Estates and Facilities directorate. The post holder needs to be aware of the nature of the spaces and to be able to work with a diligent and professional attitude. The key purpose of the role is to carry out duties to ensure service level agreements are met.

About the Department

The Estates and Facilities Directorate is responsible for the delivery of the Estates and Infrastructure Strategy which covers the areas of major construction and refurbishment projects; facilities operation and space management, including timetabling and energy management.

About you

Candidates will need a pleasant manner and enjoy working with a wide variety of people. Experience of working with the Higher Education sector would be an advantage. Candidates should be able to demonstrate relevant planning and scheduling skills and a willingness to cope with a variety of routine tasks. All members of staff are required to be aware of the SOAS environment and to be active in communicating and cooperating with other staff and departments, this includes assisting with other tasks as required. They need to be prepared to work in accordance with and abide by all guidelines, procedures and policies.

How to Apply

You can find further information on the key criteria for the role in the Job Description and Person Specification, along with a full list of duties and responsibilities, which can be found on the SOAS website

Please follow this link to complete an online application form and upload your CV and supporting statement.

Closing date: 21st June 2026

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