College Wellbeing Officer

Salary: Full time starting salary is normally in the range £33,002 to £ 35,608 with potential progression once in post to £39,906.

Hours: Part Time 15 hours per week. The working pattern will be either Tuesday and Wednesday OR Wednesday and Thursday each week.

Contract Type: Fixed Term Contract up to 31^st August 2029

Within their school or department, the Wellbeing Officer acts as a first point of contact for any wellbeing related queries. They advise on a range of wellbeing and process-based queries and signpost where appropriate, making escalated referrals to partner services and to internal and external agencies. The Wellbeing Officer manages several academic related administrative processes including Extenuating Circumstances, Extensions, and Leaves of Absence.

An example of main duties

1. Provide appropriate, accurate and expert advice to students of all levels, on a wide range of issues.
2. Acting as first point of contact for students with support needs. Providing initial advice and guidance and signposting them to support services internally and externally for more appropriate, complex or longer-term support.
3. Provide and schedule regular and accessible opportunities for students to engage with wellbeing services both face to face, and online.
4. Manage and prioritise a high volume of wellbeing and / or academic process related emails case notes and follow-ups ensuring students and staff are responded to in order of triaged priority and in a timely manner.
5. Manage a varied student caseload, identifying any risk to individuals or the organisation and escalating where appropriate; including severe mental health crises and under 18 students at safeguarding risk.
6. Effectively and accurately manage a range of academic related administrative processes including, but not limited to, the preparation of cases for Extenuating Circumstances Panels, the management of extensions and leaves of absence. 

Required Knowledge, Skills, Qualifications, Experience

• Experience of supporting adults or young people in a wellbeing role and/or educational setting
• Knowledge and experience of managing confidential and sensitive situations with discretion and integrity
• Experience of working with confidential data and information, with a working knowledge of data protection policies
• Ability to collate and analyse large volumes of complex data, with an ability to present data in a clear and effective format to a range of audiences
• Ability to manage a high volume of emails and front-line wellbeing queries in a systematic manner
• Knowledge of equality, diversity and inclusion and the protected characteristics of the Equality Act 2010, ensuring that those with protected characteristics are treated equally and fairly
• Understanding of the Wellbeing needs of our diverse student population in higher education including International Students, students with disabilities, commuter students and mature students to name a few student groups.
• Understanding of child protection and safeguarding best practices

Informal enquiries can be made to Grace Page on g.page@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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