Deputy Head of Fees, Income and Credit Control and Group Credit Control Manager

LSE is committed to building a diverse, equitable and truly inclusive university

Salary from £43,277 to £51,714 pa inclusive with potential to progress to £55,497 pa inclusive of London allowance

The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well organised Finance Professional to serve as the Deputy Head of Fees, Income and Credit Control and to manage the Credit Control team. A key role offering professional leadership, the post holder will support the strategic objectives of the wider Fees, Income and Credit Control Team.

The Fees, Income and Credit Control Office (FICC) is responsible for providing professional financial services. Its service portfolio comprises of income and debt management, credit control services and advice, loan origination and disbursement, central refunds service, Online Store, and commercial sales. The Unit also advises on compliance around Title IV loans, Consumer Credit related activity and Payment Acceptance.

The focus of this role is to enrich the student and customer experience by adopting a principled centred approach to support requests, debt management and income collection. You will provide a ‘best in class customer experience by managing financial services for students and customers, combined with collecting income to maintain healthy financial position for the School.

Responsibilities include:

• Supporting the Head of Fees, income and Credit Control with strategic projects and initiatives.
• Managing, reviewing and developing the Credit Control Team
• Leading the School’s debt collection strategy and processes.
• Meeting all commitments to our stakeholders as detailed in the FICC Customer Charter.
• Acting as a key link with external and internal stakeholders and provide senior representation as required.
• Leading, motivating, managing and developing Credit Control best practice across FICC.
• Line manager 2 full time members of staff

Candidates should have: 

• Substantial experience of Income / debt collection cycles and procedures, including relevant legislation
• Experience in writing financial policies and procedures.
• Excellent planning and time management, project management and organizational skills.
• Excellent verbal and written skills and the ability to communicate effectively and confidently at all levels.
• A high level of accuracy and attention to detail.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please go to www.jobs.lse.ac.uk. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Glenn Ruane g.ruane@lse.ac.uk .

The closing date for receipt of applications is 20 July 2026 (23.59 UK time). Regrettably, we are unable to accept any late applications.

Advert information