Student Systems Support Officer

Birmingham Newman University are seeking an enthusiastic, committed and proactive individual to join a small but growing student systems development team. As Student Systems Support Officer you will have a key role in supporting the processing, testing and training of the University’s student information system (currently Tribal SITS), ensuring that the system meets operational requirements and responds to emerging institutional needs and opportunities. Other areas of responsibility will include:

• support the maintaining and running of processes related to the application, enrolment and ongoing activities of the student lifecycle, working in collaboration with colleagues across the University in order to ensure our excellent student experience is maintained;
• user testing new developments and changes on student information system such as enrolment, re-enrolment, module registration and graduation;
• dealing with errors and queries relating to the student database and identifying and resolving issues; and
• course code creation and maintenance.

We want to hear from you if you:

• ü have experience of working within the Higher or Further Education sector and a broad understanding of student lifecycle processes and how a student records system underpins them;
• ü possess excellent organisational, communication and interpersonal skills with a keen eye for detail;
• ü a track record of using your strong IT, logic and data skills to problem solve and identify and implement areas of improvement; and
• ü want to join a growing and successful University which has committed to make substantive investment in a five-year student records system transformation programme.

Informal enquiries about this opportunity are very welcome. Please contact Stephen Farr, Deputy Head of Planning and System Development at s.farr@staff.newman.ac.uk, to discuss the role further or Rachael Millichope, Head of Planning and Systems Development, at r.millichope@staff.newman.ac.uk

An application form and further details about this role are available from clicking the 'Apply' button above. Please email your completed application form by the advertised closing date to: recruitment@newman.ac.uk.

(Please note that CVs are not accepted as part of the application process unless explicitly stated).

Closing date for applications: 9 July 2026

Interviews will take place on:  30 July 2026

Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), generous pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department.

Birmingham Newman University is an Equal Opportunity Employer

Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.

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