People Operations Manager

Main duties and responsibilities

People Operations Manager (12-month fixed term)

De Montfort University (DMU) is seeking an experienced People Operations Manager to lead the delivery of high-quality HR operational services during a 12-month fixed-term period.

This is a key role within People Services, providing leadership across the People Support Hub and the specialist operational People functions. We are looking for a candidate who can hit the ground running, ensuring continuity of service, strengthening compliance, and delivering an excellent employee experience.

About the role

You will lead a busy, customer-focused HR operations service, ensuring efficient and compliant delivery across the employee lifecycle. A strong focus of the role is maintaining robust processes and controls across areas such as UKVI, DBS, right to work checks, contracts and workforce data.

You will also play a key role in improving service delivery, streamlining processes, identifying risks and enhancing the experience for both employees and managers.

Key responsibilities

• Lead and manage the People Support Hub and operational People Operations services
• Ensure compliance across all aspects of the employee lifecycle, including UKVI, DBS and relevant employment law aspects
• Deliver a high-volume, customer-focused HR service aligned to service level agreements
• Provide hands-on leadership to ensure continuity and performance during a period of change
• Drive improvements to systems, processes and service delivery
• Build strong relationships with stakeholders and act as a trusted operational partner
• Deputise for the Head of People Services Operations

About you

You will be an experienced HR operations professional with a strong track record of delivering high-quality, compliant services in a complex organisation.

You will bring:

• Proven experience leading HR operations services and delivering immediate impact in a new role
• Strong knowledge of UKVI, DBS and employment compliance requirements
• Experience of working in a fast-paced, high-volume service environment
• A commitment to excellent customer service and improving the employee experience
• Confidence in using HR systems and data to drive performance and decision-making

Why join us

At DMU, you’ll be part of a collaborative and forward-thinking People Services team, playing a key role in shaping and delivering an effective, modern People service.

To view the job description and person specification, please click here. 

Competencies

Team Leadership

Resource Allocation

Objective Setting

Workload Management

Employee Development

Performance Monitoring

Stakeholder Communication

Process Improvement

Skills

Empathy

Time Management

Conflict Resolution

Adaptability

Motivation

Decision-Making

Accountability

Honest and Compassionate

Innovative and Creative

Community Minded

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