Senior Mail Services Assistant

Are you an organised and customer-focused professional who enjoys coordinating services, supporting colleagues and ensuring operations run smoothly? If you thrive in a hands-on role where no two days are exactly the same, and take pride in delivering an excellent service, we invite you to apply for the Senior Mail Services Assistant position within Estates Services at the University of Oxford

About Us

For ten consecutive years, the University of Oxford has been ranked the world's leading university. Estates Services supports over 450 University buildings, providing the safe, sustainable and efficient environments that enable world-class teaching and research. Our Mail Services team is at the heart of these operations, delivering trusted services to departments across the University.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave pro-rata (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

As Senior Mail Services Assistant, you will support the day-to-day delivery of the University's Mail Service, helping to ensure an efficient, reliable and responsive service for departments and colleges across the University. Working closely with the Mail Services Manager, you will contribute to the smooth running of operations while maintaining high standards of customer service and operational performance.

You will help coordinate daily workloads, support the allocation of operational tasks and respond to customer enquiries, while undertaking a wide range of frontline mail, parcel and courier activities. The role includes supervising colleagues where required, supporting the induction and training of new team members, monitoring operational systems and covering for the Mail Services Manager on day-to-day operational matters during periods of absence.

This is a varied, site-based role offering the opportunity to make a visible contribution to the University's operations. Success in the role will come from delivering a consistent and dependable service, building positive relationships with colleagues and customers, and supporting continuous improvements that enhance the efficiency and sustainability of Mail Services.

About You

• Experience working within logistics, mailroom, facilities management or a customer service environment, including coordinating workloads or supporting day-to-day operations.
• Strong communication, organisational and IT skills, with the ability to deliver an excellent customer-focused service.
• A full UK driving licence and willingness to undertake delivery rounds by motor vehicle and bicycle (including electric cargo-bike) across Oxford and University properties.
• An understanding of Health and Safety requirements, with the ability to undertake manual handling duties safely.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on 16 July 2026.

Interviews will take place in the week commencing 20 July 2026 and will be held face-to-face.

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