Alumni Engagement Manager

About the role

Alumni sentiment towards King’s is extremely positive. With life stage remaining the most meaningful lens for understanding behaviour, mid-career alumni are a powerful group. King’s has a unique opportunity to translate this strong affinity into active participation, with a focus on intellectual connection, professional networks and pathways to giving, reflective of alumni motivations.  

At King’s, Strategy 2030 sets out bold ambitions to increase opportunities for our alumni to engage and we’re looking for an ambitious Alumni Engagement Manager to develop the programme. Benefits, events and learning opportunities are in demand. Developing a distinctive programme, this postholder will establish opportunities to scale engagement with this audience. 

Working closely with colleagues across P&A and the wider university, you will project manage the award-winning King’s Experts Series, deliver the King’s Distinguished Alumni Awards nominations and selections process, enhance King’s lifelong learning offer, and manage a portfolio of alumni. Using alumni survey insights, you will build an active pipeline of volunteers and philanthropists in preparation of King’s next philanthropic and engagement campaign. This is an exciting time for a creative, ambitious relationship manager to join the team! 

This is a full time role (35 hours per week), and you will be offered an indefinite contract. 

P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Substantial experience of working in a relevant audience or alumni engagement role, for example within higher education, a membership organisation or charity
• Excellent relationship building skills, with experience of working with stakeholders of different backgrounds and the ability to bring together stakeholders to achieve results
• Experience developing mass engagement initiatives, and bespoke opportunities, with knowledge of best practice alumni engagement
• Able to set objectives, achieve ambitious KPIs and robustly evaluate activities against their stated aims and budgets
• Ability and fortitude to adapt plans and recommend changes where necessary to achieve strategic aims
• Experience developing and delivering services based on colleague and audience feedback, understanding their needs and expectations to tailor future planning
• Able to prioritise, make decisions independently and think creatively, balancing strategic thinking with practical delivery

Desirable criteria

• Experience using a relationship management CRM database
• Knowledge of digital engagement tools such as webinars and/or online community platforms
• Strong cultural competency with experience of working with individuals from different backgrounds and international audiences
• Experience and awareness of how engagement feeds a pipeline to philanthropy

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