Senior Programme Officer

About the role

We are seeking a proactive and highly organised Senior Programme Officer (SPO) to support the delivery of two brand new postgraduate taught programmes: the newly developed MSc Healthcare Management and the MSc Cardiorespiratory Care programme. The post-holder will be responsible for ensuring the smooth and effective delivery of these programmes.

Working as part of a wider professional services team, the SPO will take ownership of core operational activity across the entire student lifecycle, from enrolment through to graduation. The post holder will play a key role in coordinating processes, maintaining service continuity, and identifying and mitigating potential risks to programme delivery.

The successful candidate will be responsible for providing timely, accurate, and student-focused support to both academic colleagues and students, ensuring that administrative systems and processes are efficient and aligned with best practice.
While the primary focus will be on these two programmes, the role will also contribute more broadly across NMPC PGT programme administration where needed.

The post holder will also line-manage one Programme Officer.

In addition, the SPO will support faculty-wide priorities to streamline and standardise processes across postgraduate taught (PGT) post-qualification provision. This will involve working collaboratively with colleagues to improve consistency, enhance efficiency, and drive continuous improvement in programme delivery.

This role offers an exciting opportunity to contribute to innovative postgraduate education provision. The ideal candidate will bring strong organisational skills, attention to detail, and the ability to manage competing priorities in a dynamic environment, alongside a commitment to delivering high-quality programme administration.

This is a full-time post (35 hours per week), and you will be offered a fixed term contract for 2 years.

King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.

Location: Hybrid – minimum of 2 days per week on campus (Waterloo)

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Demonstrable experience of programme administration within a Higher Education environment
2. Excellent written and verbal communication skills, with the ability to produce clear, tailored documentation and correspondence for diverse audiences
3. Strong numerical and analytical skills, with a high level of accuracy and attention to detail when working with complex data, and the ability to support data informed decision making
4. Excellent organisational and time management skills, with the ability to manage competing priorities, meet tight deadlines, and identify when to escalate or seek support
5. Proven stakeholder management skills, with the ability to build effective working relationships and engage confidently with a wide range of stakeholders
6. Experience working in a customer-facing environment, with the ability to manage complaints and service issues professionally and efficiently
7. Ability to work both collaboratively and independently, demonstrating a proactive and solution-focused approach
8. Strong IT skills, including proficiency in Microsoft Office applications and the ability to quickly learn and use new systems

Desirable criteria

1. Team leadership or staff management experience
2. Experience of leading and implementing process improvements
3. Experience in the use of databases and/or student records systems (such as SITS) and virtual learning environments (such as KEATS)

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