IT Service Desk Analyst

We’re here to create and harness knowledge, to deliver opportunity for everyone.

About the Role

This is an exciting opportunity for an IT Service Desk Analyst to join the department of Technology within Digital, Data and Technology. The main focus of this role is to provide high quality technical support and proactive triage as the initial point of contact for all service users.

Your main duties and responsibilities will include:

• Providing excellent IT Service Desk support to all Edge Hill University users and external stakeholders
• Providing IT fault diagnosis and resolution across a range of hardware platforms, operating systems and software applications
• Providing one to one and group IT Service induction training for new staff, and specialist IT training and support for university systems, applications and standard software packages.
• Ensuring IT Service Desk requests, queries and fault reports are logged appropriately on the Service Management system

As part of the University’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.

For informal enquiries about this vacancy, please contact: Paul Beaven, Head of IT Customer Operations & Service Delivery at Paul.Beaven@edgehill.ac.uk 

About You

As IT Service Desk Analyst, you will have:

• A strong combination of IT technical support knowledge and customer service skills
• Ability to problem solve and troubleshoot issues across a range of IT hardware and software platforms
• Ability to communicate effectively with customers who have varying levels of IT understanding
• High standard of communication skills both verbal and written
• Linear and analytical thinking for problem solving
• Ability to prioritise and work well under pressure

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & Benefits

• A minimum of 36 days annual leave per annum, (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment
• Automatic enrolment into the Local Government Pension Scheme

About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. 

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff. Because for us education isn’t about how much you take in. It’s about what you take out into the world. 

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

Further details:
Job Description & Person Specification

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