Estates System Manager

About Role
As the Estates Systems Manager, you will serve as the primary subject matter expert for our core estates platforms, including Planon, KX, and BMS, along with a multitude of supplementary systems. You will ensure these critical systems remain stable, secure, and optimised across a complex, multi-campus environment. In this dynamic position, you will lead the design, implementation, and consolidation of business systems, developing seamless integrations between corporate applications. Your responsibilities will include providing 2nd and 3rd line support for complex application issues, as well as overseeing systems governance, procurement, and third-party vendor relationships. Acting as a vital bridge between the Estates department and central IT Services (ITS), you will translate complex technical information into clear, actionable insights for a wide range of non-technical stakeholders.

About You
We are seeking a proactive, technically skilled individual with a collaborative, service-focused mindset. To succeed, you should bring:

• Proven Experience: A strong background as a System Administrator within a complex, multi-site organisation. Experience within a Higher Education environment is highly desirable.
• System Expertise: Familiarity with managing and supporting CAFM (Computer-Aided Facility Management) or IWMS systems, such as Planon, Maximo, or Archibus.
• Technical & Support Skills: Demonstrated experience providing 2nd and 3rd line support, diagnosing application bugs, and managing vendor service levels.
• Communication & Analysis: Strong technical analysis capabilities paired with excellent communication skills to effectively engage with diverse stakeholders.
• Qualifications: An ITIL 4 Foundation Certificate (or equivalent qualification) is an advantage, though not essential.
• Values Driven: A visible commitment to embedding diversity, inclusion, and staff wellbeing into daily working practices and digital systems design.

About the Directorate
The Directorate is one of the largest within Queen Mary, University of London, and is committed to supporting and promoting student wellbeing. We provide the highest standards of estates and facilities across the university, preparing and sustaining a working and learning environment that is fit-for-purpose, safe, secure, and clean for students, staff, and stakeholders.

Details about the Estates and Facilities Directorate can be found at: https://qmul.ac.uk/estates.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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