Business and Library Systems Analyst/Developer

About the Role
The Business & Library Systems team is seeking a talented Business & Library Systems Analyst/Developer to provide second-line support, maintenance and enhancement services for the University’s business and library applications. As a key member of the Business & Library Systems team, you will be instrumental in ensuring the overall design of mission-critical enterprise applications and ensuring they are delivered effectively, reliably and efficiently.

Due to the University having recently introduced Planon in the Estates’ area, the role’s primary focus will be supporting the introduction and subsequent development of this solution.

About You
You will need to have experience in the support and maintenance of library and business applications, with knowledge of estate systems being essential. Furthermore, you should have experience in successful identification, diagnosis, management and resolution of application problems.

Candidates should have a Bachelor’s degree (or equivalent) or be able to demonstrate experience in technical support. Robust skills and experience in the following areas are needed:

• Ability to work collaboratively with customers, vendors and departmental colleagues.
• Good problem-solving skills and, most importantly, a desire and willingness to learn.
• Ability to create clear system, support and process documentation.
• Creating and maintaining interfaces between different corporate systems.
• Ability to provide training and create relevant documentation.
• Be a self-motivated team member who is able to challenge and influence others in the provision of innovative and cost-effective solutions.
• High-level, proven interpersonal and communication skills and can recognise and pass on knowledge to others.

About the Department
The IT Services Department provides services across a large portfolio of cutting-edge enterprise applications for business administration, teaching and learning and is responsible for the delivery, management and technical support of these applications.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of East London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work-life balance and family-friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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