International Student Support Officer

Our university

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The role

Ravensbourne is seeking to recruit an International Student Support Officer.

In this role, you will primarily focus on providing assistance to international students alongside our other team members. From enrolment to graduation, you will support and engage with international students, both online and in person. You will play a lead role in delivering induction presentations to new students as well as working with other teams such as the Student Union to collaborate on events. It is essential that you have an understanding of current student visa processes and are comfortable in a student-facing position dealing with enquiries.

This role offers a rewarding opportunity to serve as a vital point of contact for students studying abroad for the first time. Your role will contribute to their growth and learning within our exciting, diverse, and exceptional educational setting.

For more information, please refer to the attached Job Description. We welcome applications from all backgrounds and communities. In particular, we encourage applications from individuals who are currently under-represented in our workforce, including but not limited to Black, Asian, and Minority Ethnic candidates, candidates with disabilities, members of the LGBTQIA+ community.

The candidate

The ideal candidate is an empathetic, proactive professional, ideally with a background in higher education or high-volume customer service. You are able to communicate complex information clearly to students from diverse cultural and language backgrounds. The successful candidate will possess strong judgement and administrative skills and be comfortable supporting students as they navigate their life in the UK.

We offer

• Generous leave
• We operate a hybrid working model of on-site and working from home for most of our posts
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme

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