Student Experience Officer

Salary: Full time starting salary is normally in the range £33,002 to £ 35,608 with potential progression once in post to £39,906.

Job summary

Working as part of the College Education Services Team, the Student Experience Officer plays a key role in supporting and enhancing the student experience through the coordination and delivery of student-centred activities, projects and communications across the student lifecycle, from transition and induction through to progression and graduation.

Operating within the University’s Student Experience Framework, the post holder will work under the guidance of the Student Experience Manager and in close partnership with academic leaders, College Professional Services teams, Student Services, and the Guild of Students to deliver a coherent programme of engagement activity, support effective student feedback and representation mechanisms, and contribute to the continuous improvement of the student experience. The role is strongly student-facing and requires regular engagement with students to understand their needs, experiences and priorities.

Required Knowledge, Skills, Qualifications, Experience  

• Educated to Degree level (or equivalent qualifications) - where no equivalent qualification is held, significant practical relevant experience and expertise in a similar role will be required
• Considerable experience of supporting students in higher education or a similarly complex student-facing environment (paid or voluntary).
• Understanding of the student lifecycle (undergraduate, postgraduate and international students) and the factors that influence student engagement, transition, progression and retention.
• Experience of coordinating and delivering student experience activities, projects and events to agreed objectives, timelines and quality standards, with the ability to manage competing priorities, use initiative and work independently within a defined framework of support and supervision.
• Knowledge of, and experience working with, student feedback and representation mechanisms (e.g. surveys, Staff Student Forums, Student Representatives) and supporting the delivery of actions in response to feedback.
• Ability to analyse data and feedback and use insight to inform planning, delivery and continuous
  improvement of student experience activity.
• Strong communication skills, with the ability to build effective working relationships, collaborate with a wide range of stakeholders and contribute to shared objectives across Student Experience teams.
• Demonstrated ability to deliver a high-quality, inclusive student-facing service, including experience of working with or supporting diverse, underrepresented or priority student groups.
• Confident user of IT and digital systems, with experience of using tools to support communication, engagement and reporting (e.g. Microsoft Office, VLEs, digital communications platforms).
• Commitment to continuing professional development and engagement with training and learning
  opportunities.
• Willingness to work flexibly, including occasional evenings and weekends, to support key activities (e.g. Welcome and events).
• Evidence of literacy and numeracy, with the ability to write clearly, and to analyse information and data.
• Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day-to-day activity in own area that those with protected characteristics are treated equally and fairly.

Informal enquiries can be made to Grace Page on g.page@bham.ac.uk 

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

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