Credit Controller

LSE is committed to building a diverse, equitable and truly inclusive university

Salary from £32,890 to £36,052 per annum inclusive with potential to progress to £38,422 pa inclusive of London allowance

The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well organised Credit Controller to support all internal and external stakeholder requests across its service portfolio.  

Responsibilities include:

• Under the direction of the DHFICC, ensuring the implementation of, and adherence to, the schools income and debt collection policies and procedures.
• Ability to negotiate and reach acceptable settlements in line with guidance without compromising the Schools position.
• Maximize collection and mitigate the risk of non-payments
• Meet objectives, strategic targets, collection targets and KPI’s as required
• Coordinate bad debt proposals and write offs
• Resolve queries efficiently and effectively for all students, customers and stakeholders
• Advising on related legal, compliance and procedural issues
• Point of contact for external collection agent referrals

Candidates should have:

• Knowledge of Income / debt collection cycles and procedures, including relevant legislation and required to be CICM qualified or working towards qualification. Post holder should be undertaking a form of study or attending online training in Credit Control or working towards at least CICM Level 2 Qualification.
• A track record of successful, relevant income/credit control experience at an appropriate level of seniority over a minimum of 3 years
• Excellent IT skills including in using Microsoft Excel, Microsoft Office and an Accounting or Credit Control system.
• Experience of analysing and interpreting data, producing complex reports and delivering briefings to others and good planning and time management, project management and organizational skills

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please go to www.jobs.lse.ac.uk.

If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page.

Should you have any queries about the role, please email m.bird@lse.ac.uk.

The closing date for receipt of applications is 18 September 2026 (23.59 UK time).

Regrettably, we are unable to accept any late applications.

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