Commercial and Visitor Experience Duty Manager (Casual)

About the Courtauld

The Courtauld’s mission is to advance the understanding of the visual arts of past and present across the world, through advanced research, innovative teaching, inspiring exhibitions and programmes, and the stewardship of our collections. We aim to be the most critically engaged, welcoming and generous institution for the study of art in the world.

Role Details

• Post: Commercial and Visitor Experience Duty Manager (Casual)
• Line Manager: Senior Commercial and Visitor Experience Manager
• Grade: Grade 4 (£17.60 per hour)
• Contract Type: Casual hours including weekends, evenings and public holidays as required
• Purpose: Operational support and Duty Management

Role Summary

We are seeking a Commercial and Visitor Experience Duty Manager (Casual) to provide operational support across Front of House operations.

The role is focused on supporting the Senior Commercial and Visitor Experience Manager in delivering exceptional visitor experiences, maintaining operational standards and providing Duty Management cover when required. The post holder will act as a visible operational presence across admissions, retail, membership and visitor services while supporting the smooth day-to-day running of the Gallery.

Daily Operations

• Act as Duty Manager when required, supporting the safe and efficient operation of the Gallery. Support with opening and closing procedures.
• Provide operational cover during periods of management absence, ensuring continuity of service and decision making.
• Act as lead for incident response activities including first aid incidents, business continuity procedures and coordinate with Security during operational incidents.
• Conduct operational walk-rounds to ensure Front of House standards remain safe, secure and welcoming.
• Support Health and Safety compliance, proactively identifying risks and implementing appropriate control measures.
• Champion accessibility and inclusion across the visitor experience.
• Support implementation of Standard Operating Procedures to ensure consistency across Front of House operations.
• Lead the daily morning briefings to ensure all departments have the correct information for the day.
• Ensure daily planner is completed and any gaps are looked at to support the daily functions of the operations.

Commercial and Visitor Experience

• Act as an ambassador for visitors and members, supporting delivery of an exceptional customer experience.
• Support admissions, ticketing, membership, and retail operations to meet daily sales targets.
• Ensure Gallery and Retail spaces remain well presented, commercially effective and aligned with brand standards.
• Work with operational colleagues to maintain a consistent and welcoming experience across Front of House operations.
• Demonstrate professionalism, empathy, and excellent communication skills when dealing with visitors and stakeholders.

Other Duties

• Comply with all organisational policies including Health and Safety, Equality Diversity and Inclusion, Data Protection and IT policies.
• Undertake any other duties reasonably required to support the operation.

Closing Date: Friday 30 October at 17:00 (GMT)

Advert information