IT Helpdesk Analyst (Part-Time)

Leeds Trinity University

Leeds Trinity University is a successful University community which offers a high quality learning experience to its students. Applications are invited for the following post:

IT Helpdesk Analsyt (Part Time)

We are looking to appoint a member of staff to join our thriving IT Services department at an exciting time in the development and expansion of IT provision at the University.

Postholders will provide a customer-focussed Helpdesk service for users of IT facilities across the campus. This will include providing 1st line support to users requiring assistance with the University’s IT systems and our Skype for Business based phone system. They will also undertake routine network user account administration duties in relation to the University Network and our Virtual Learning Environment.

Applicants should have relevant customer service experience together with experience of providing 1st line support on an IT Helpdesk. Excellent interpersonal, communication and IT skills, a broad understanding of IT systems in a corporate or educational environment and the ability to guide others in the use of a range of IT applications, including Microsoft Office, are all essential requirements of this position.

Hours of work will be 18 hours per week over 3 days, by arrangement. Working hours are by agreement to ensure cover on the Helpdesk between 8.30am and 6.00pm each day.

In return we offer an excellent range of benefits including generous holiday entitlements, staff development opportunities and a pension scheme.

Closing Date for Applications: 12.00 noon on 18th November 2016

Interviews for this post are expected to take place on 1st December 2016.

Further details and an application pack are available from:

Alternatively please contact the Human Resources Department, tel. 0113 2837130 or email

Leeds Trinity University has an Equality and Diversity Policy. We welcome applications from all parts of the community.

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Northern England