ITS Desktop Analyst

Regent's University London - ITS

This is an exciting opportunity for an IT professional to join the Regent’s University London Information Technology Services (ITS) team. You will be providing first line operational and technical support to all University system users including students, visitors and staff members. This role is responsible for processing incidents and requests logged via the Service Desk, diagnosing technical issues in a prompt and efficient manner, resolving first time fixes and delivering a consistently high level of customer service, in accordance with ITS procedures and industry best practice.

The successful candidate will have some technical understanding of Windows 2003 + 2008, Microsoft Server, Microsoft Exchange, Active Directory, Windows XP/Vista/7, Office suites and Apple Mac environments. The post holder will also be highly organized, possessing excellent communication and time management skills.

About us

Regent’s University London is London’s only independent, not-for-profit university, with a highly cosmopolitan community based in Royal Regent’s Park and Marylebone. Our students study in a supportive, personal environment and go on to become global entrepreneurs and leaders. We are proud to welcome staff and students from more than 140 different countries.

Regent's offer great benefits for staff including:

  • 30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period
  • Season ticket loans for travel
  • Free language classes - choose from over 9 different languages!
  • Health care cash plan

How to apply

Please visit our website to view further details and to apply online. Within your application, please provide a statement stating why you are suitable for the role, making reference to your skills and experience against the Person Specification.

Should you not hear from us within 2 weeks of the closing date, then unfortunately your application has not been successful.

Closing date: Midnight, Sunday 25 February 2018
Selection Date(s): Monday 5 March 2018

Regent’s University London are Equal Opportunities employer.

Share this job
  Share by Email   Print this job   More sharing options
We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):