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Student Experience and Information Manager - Maternity Cover

Swansea University - College of Arts and Humanities

Location: Swansea
Salary: £42,149 per annum together with USS pension benefits
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 2nd September 2021
Closes: 3rd October 2021
Job Ref: AC04758

Hours of work: Full Time, 35 hours per week.  Applications for part-time or job-sharing arrangements will be considered. The post holder will be expected to work flexibly as necessary in order to fulfil the duties and responsibilities of the post

Contract: This is a fixed term maternity cover post until October 2022 

Location: This position will be based at Singleton/Bay Campuses as required. As a result of the pandemic the role-holder may be asked to currently work remotely. In the longer term the role will allow for some flexibility, with a mixture of on-campus and remote working

The Student Experience and Information Manager will work in partnership with lead academic colleagues to deliver the faculty’s strategic ambitions efficiently and effectively, ensuring alignment to the emerging over-arching University Student Engagement framework and Learning and Teaching strategy and the Welsh Language strategy.

The post holder will deliver the highest levels of excellence in professional operational leadership in the following functions:

  • Student Information and Student Enquiries
  • Student Welfare and Wellbeing Signposting and Triage
  • Student Communications
  • Student Attendance and Study Engagement
  • Student Experience to include but not limited to – student representatives, student feedback, student events, subject/academic student societies
  • Student Peer Mentoring and Academic Mentoring

The post holder is responsible for ensuring all the professional service delivery activities within the Student Experience and Information Team within the faculty are led & managed in accordance with all University policies and procedures, governance and constitutional frameworks, ensuring equality, diversity and inclusivity are embedded within.

Constantly striving to improve performance and added value of professional services, with accountability for enabling policy and process improvements and utilising management information to drive efficiencies and synergies in this area of the faculty.

The Student Experience and Information Manager will develop the professional service support appropriately, aligned to the specialisms in the faculty within which they are based and will be a key leader within the Faculty Education Team driving and sustaining the highest levels of excellence in professional operational leadership.

This is a highly rewarding role, leading a team working closely with students to enable high levels of support and an excellent student experience of studying within the faculty and at Swansea University. This will be achieved by working collaboratively with a range of other colleagues and stakeholders including colleagues and Officers in the Students’ Union.

Strong customer service skills are essential for the role, as are highly developed operational management skills, empathy and a clear understanding and sensitivity to a range of student needs and situations.

Informal enquires can be directed to Liz Robbins:

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