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Learning Technology Support Officer

King's College London - Informatics and Technology Enhanced Learning Hub (iTEL Hub)

Location: London
Salary: £33,114 per annum, including London Weighting Allowance
Hours: Full Time
Contract Type: Permanent
Placed On: 1st October 2021
Closes: 21st October 2021
Job Ref: 033425

Building and Campus: Guy’s Campus and Waterloo Campus


Job description

This role is suited to someone with strong organisational and administrative skills already working, or considering a career in educational technology/digital education.  

The main purpose of this role is to provide assistance to staff and students in producing and using digital learning solutions and management of technical queries/support relevant to technology enhanced learning (TEL) through the ticketing system (training will be provided). The Learning Technologist Support Officer (LTSO) will be responsible for providing TEL administration as part of the iTEL Hub team producing educational content and delivering digital learning development projects and content production requirements from two world leading health faculties [Faculty of Dentistry, Oral & Craniofacial Sciences (FoDOCS) and the Florence Nightingale Faculty for Nursing, Midwifery & Palliative Care (NMPC)].

The postholder will have opportunities to work with a diverse group of students, academics, and professional services staff in the delivery and support of online and blended learning programmes/distance learning programmes. Desirable skills include some experience in designing and developing online digital learning resources and activities and n understanding of the technical needs of synchronous and asynchronous teaching sessions. The postholder will also contribute to providing guidance and training to students and staff on the use of digital technologies used by the faculties and at King’s such as the virtual learning environment and e-assessment technologies. Training in using these technologies will be provided but ideally the candidate will have some existing knowledge.  The role requires a high level of competence using MSOffice 365 apps (e.g. Outlook, MSWord, Excel, PowerPoint). The postholder will also provide some support to the Director of iTEL Hub and work closely with the joint Learning Technology coordinators.

This post will be offered on an indefinite contract.

This is a full-time post - 100% full time equivalent.

Key responsibilities

  • Providing TEL helpdesk support through the ticketing system
  • Updating and filing design and development processes and procedures
  • Maintaining the upkeep of training needs events and TEL drop-ins on a regular and ad hoc basis
  • Taking responsibility for the TEL administration of programmes/modules/courses rollover activities
  • Providing general administrative support including:
  • Updating team calendar, team events and large project meeting diaries
  • Supporting the recruitment process
  • Scheduling, preparing for and administering the Digital Education and TEL Workgroup at FNMPC and at FoDOCS
  • Managing assets such as TEL equipment and equipment loan for both faculties
  • Taking responsibility for the purchasing of products and licenses for the team and the faculties
  • Scheduling, supporting and training of the clinical e-assessment tool
  • Providing support in TEL projects and the consolidation reports for usage of learning technologies and e-assessment tools
  • Scheduling process fixes, training, and planning in both faculties; monitoring help-desk solutions,
  • Preparing technology usage reports
  • Assisting in content production
  • Liaising with stakeholders between other faculties and central teams in support of cross-faculty and central projects
  • Disseminating communications relating to TEL within both faculties
  • Supporting the Director of the iTEL Hub on education-focused and TEL-related projects, evaluation and research for the faculties.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

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