Point Blank is a leading, specialist Music Production School in the UK. Awarded TEF Silver recognition for excellence in higher education teaching, we have a reputation for giving our students a unique and high quality experience, as evidenced by our 80% overall student satisfaction score (NSS 2021). Our degree courses are validated by Middlesex University and we are expanding to meet demand as well as increasing the course portfolio. Students can study Music Production, DJing, Radio Broadcasting, Singing & Songwriting, Music Business and Live Sound Engineering with us. Point Blank teaches the creative process of making music at the highest level, with expert lecturers and state-of-the-art facilities.
The post holder will be responsible for completing all aspects of programme administration to a high standard, with excellent attention to detail. They will be expected to show initiative in enhancing the student experience, administrative processes and operations, bearing in mind the strategy, mission and vision of the School. Additionally, they will play a key role in organising assessments, taking care to ensure student requirements such as learning needs are accommodated, and providing guidance on student progression, availability of academic support and course regulation.
A strong understanding of HE administration and assessment processes is necessary to succeed in this role. In keeping with Point Blank’s friendly office culture, the role holder may occasionally be required to assist other relevant teams and departments.
The salary range advertised is the initial salary, but has the potential rise further as you progress in the role.
General programme administration
- Keep student VLE sections and other guidance in relation to Assessments up to date as required. Support the Curriculum and Quality Teams in creating and maintaining programme information, such as induction packs, handbooks and academic resources as necessary.
- Administrative support for Programme Leaders and Module Leaders in relation to academic resources and arranging committees or assessment related panels.
- Provide guidance and support for programme staff and students by providing information on the implementation of course processes, such as interpretation of regulations or assessment requirements.
- Respond to student enquiries and provide welcoming in-person or remote course-related support on assessment and queries as required.
- Signpost students appropriately to academic and policy resources on the VLE and available academic/wellbeing support when students contact with academic/personal difficulties.
- Identify potential academic/wellbeing support needs through the monitoring of student extenuating circumstances requests and queries, and report on at-risk students to the Quality team (e.g. workshops in certain areas, more guidance on uploading assignments).
- Ensure students at risk of withdrawal are provided with the appropriate guidance and support on the available support system, including academic and wellbeing resources.
Student facing assessments administration
- Communication of assessment and course-related announcements to students.
- Receive and administrate extenuating circumstance requests. Coordinate and minute Panel meetings and communicate outcomes to students and the Assessments Team. Update student records with all applications and outcomes.
- Receive, coordinate the academic appeals process and submit appeals to Academic Appeals Panel. Coordinate and minute Panel meetings and communicate outcomes to students and the Assessments Team. Update student records with all applications and outcomes.
- Receive, coordinate the academic misconduct process and submit appeals to the Panel for consideration for your allocated course. Provide guidance for students on the process, coordinate and minute Panel meetings, and communicate outcomes to students and the Assessments Team. Update student records with all applications and outcomes.
- Assist in maintaining accurate student records by liaising with the Student Services, Data and Admissions Teams, particularly following any changes in student circumstances and learning support requirements.
- Support and work closely with the Assessments and Curriculum Team in moderation administration, data for assessment boards and student communication of Assessment Board outcomes (documentation, VLE, trackers, data, reports) when required.
- Ensure students with learning needs are accommodated in assessment or their learning experience via tailored course arrangements. Work closely with the Wellbeing Team.
- Keep the Assessments, Registry, Quality and Academic teams aware of relevant outcomes.
- Escalate difficult progression cases or academic-requirement enquiries to the Assessments Team or senior management for guidance.
Quality (as required)
- Support student survey (NSS, module and programme surveys) and engagement systems.
- Support the Quality Team in coordinating the peer observation process
- Act as Secretary to the Programme Development Committees and assessment-related panels as required. Liaise between relevant committees and wider staff members to track enable effective completion of actions.
- Undergraduate degree or relevant HE experience.
- At least 1 year of experience in HE administration or student support
- Excellent attention to detail with the ability to maintain clear and accurate records
- Proficiency in IT, MS Office software, database use.
- Excellent written and oral communication skills.
- Excellent skills in customer service, with sensitivity towards wellbeing, health, mental health and learning difficulties.
- Ability to work independently and with initiative.
- Ability to work effectively in a team and with other relevant teams. Ability to seek the consultation of senior staff when relevant.
- Strong experience in committee servicing. Familiarity with HE governance.
- Ability to work under pressure, within time constraints.
- Ability to adapt to new or urgent situations, be flexible and make quick decisions in prioritising multiple student cases or projects, with the ability to learn new skills quickly.
- Strong knowledge of HE sector regulatory frameworks and policy developments.
- Ability to proactively identify potential improvements or quality enhancements.
- Experience in writing policies, procedures and reports.
- Experience in assessment processes.
- Experience in supporting wellbeing, health, mental health and learning difficulties.
How to Apply:
To apply, please send a CV and cover letter setting out your interest in the role and details of how you match the criteria in the person specification to email@example.com.
Point Blank is an equal opportunities employer and welcomes applications from all sections of society.