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Bursary & Customer Enquiries Team Leader

Oldham College

Location: Oldham
Salary: £24,738 to £26,374 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 11th October 2021
Closes: 29th October 2021
Job Ref: 2020OC0199

Oldham College is a great career choice for ambitious professionals. With a “good” Ofsted rating, one of the best apprenticeship programmes in the region, excellent 16-18 results and truly outstanding GCSE English results, we are already a high performer.

We expect a lot from you, so we want ambitious, open minded candidates, who are ready to give their best. But we give a lot in return, from training to pensions, our own benefits package, and one of the best and most helpful group of colleagues you could ever wish to meet. That’s true, by the way – ask almost anyone who has been here. Or come and see for yourself.

We are looking for:

  • Team Leader - Bursary and Customer Enquiries/Reception
  • Salary- £24,738 - £26,374 Per Annum (Full time permanent position)

Alun Francis, our Principal, says: “This is a very important appointment, the Student Services department is central to our plans for the future, and we are looking for high calibre candidates. We want people who love their profession, are committed to providing high quality support to students, colleagues and the wider college. We are investing in the facilities, employer relationships and the skills and knowledge of our staff. We are looking for people who will respond to this, love the learners and enjoy the challenges and benefits of working at Oldham College”.

Michelle Royle, Head of Student Services, says “This role is integral to providing financial support to students in the management of the bursary and also in ensuring we deliver the highest levels of customer services on our enquiries and reception team”

Oldham College is a medium sized general further education college, with a turnover of almost £25m. It has one main campus in the centre of town, and this in the third phases of a £40m redevelopment which began in 2012.

Higher education is taught on a second, dedicated campus, a short walk away. The College delivers a full range of work related education and training, including 16-18 programmes of study, T levels, apprenticeships, adult learning and higher education . It has over 5000 full-time students and 600 undergraduates.

The College is in the top quartile for 16-18 programmes of study and English GCSE resits, and in apprenticeship provision, but is the second highest performing provider Greater Manchester. The quality of its higher education provision is better than many established universities.

Joining our Journey:

When you join our college, our colleagues have access to numerous benefits and facilities:

  • Generous Pension Scheme
  • Fantastic Staff Benefits and Rewards platform
  • Very generous holiday entitlement
  • Employee Assistance Scheme
  • Enhanced Maternity/Paternity provision
  • Staff Development days/week (Jan, July, Aug)
  • Free confidential counselling service
  • Staff recognition awards
  • Subsidised car parking
  • On-site Day Nursery
  • On-site hair and beauty salon a nd The Grange Theatre both offering staff discounts

This important role will require you to be a person who can lead a team of people in a fast paced college environment.

You will need good attention to detail as you will be dealing with finances relating to the student bursary and should have experience in delivering high levels of customer service.

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