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Course Enquiries Officer

University of Westminster - Global, Recruitment, Admissions and Marketing Communications

Location: London
Salary: From £27,720 per annum (Incl. LWA)
Hours: Full Time
Contract Type: Permanent
Placed On: 10th January 2022
Closes: 24th January 2022
Job Ref: 50051978

This post is full time and permanent, working 35 hours per week.

The University of Westminster was founded as Britain’s first polytechnic and celebrated its 175th anniversary in 2013. Since 1838, it has developed into a dynamic metropolitan university with around 19,000 undergraduate students and around 4,000 postgraduate students.  

The Global, Recruitment, Admissions and Marketing Communications team performs a vital function, driving core business, raising our profile and communicating to a diverse range of audiences. In an increasingly competitive market, both at home and abroad, we are seeking to appoint an ambitious, determined and effective professional to help provide a successful and driven service for the University. 

We are looking for a proactive and enthusiastic individual to join a team of Course Enquiries Officers. You will be responsible for providing information and advice in response to telephone, email and live chat enquiries across a wide range of topics that will include:

  • Course content and entry requirements
  • Fees and funding queries
  • UK and international qualifications and equivalences
  • Application procedures and UCAS processes

For most enquirers this is their first contact with the University, so it is vital that they receive a friendly, helpful and efficient response.

The ideal candidate will have excellent customer service skills along with strong organisational skills and be a team player.

To apply for this vacancy please click above. Further information can be found in the job description and person specification, which can be accessed through link below.

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

Closing date: midnight on 24 January 2022

Interviews are likely to be held on: 1 February 2022

Administrative contact (for queries only): Recruitment@westminster.ac.uk

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