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Enquiries and Admissions Administrator

Durham University

Location: Durham
Salary: £20,092 to £22,254
Hours: Full Time
Contract Type: Permanent
Placed On: 11th January 2022
Closes: 28th January 2022
Job Ref: 21001400

The Department and role purpose:

The Enquiries & Admissions Administrator will contribute towards a professional, knowledgeable, effective and efficient service to various stakeholders including students, their advisors, agents and University staff. The postholder’s work will be split between the Admissions Team and the Enquiries Team. The postholder will process applications as part of a team, applying judgement to making criteria-based decisions. They will deliver the University’s strategic aims and targets and ensure that University and external regulations and policies are adhered to.

The postholder will also influence stakeholder perceptions by positively promoting and marketing the University and the service they offer. They will be required to develop, maintain and use a Knowledge Base of common enquiry topics, and develop an expert knowledge of the student experience offer by Durham University.

They will provide information, advice and guidance and develop positive working relationships with other staff within the Recruitment and Admissions Office, across the wider University, and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential.

Recruitment and Admissions Services

Based in the Global Division, Recruitment and Admissions Services brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. We are the public face of the University in UK schools and colleges, through our contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters.

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