EDGE Success Manager

Position overview

Location: Hybrid role - Devon House, London; Remote-based

Benefits: Generous benefits package including 25 days holiday allowance pro rata (excl. Bank holidays), group life assurance, group income protection, pension schemes and private healthcare (optional)

Start: January 2023

Northeastern University London wishes to appoint a Success Manager who will play a key role in the successful management of Degree Apprenticeships and other work based learning programmes at NU London Ltd. Reporting to the Business Relations Manager, we are looking for someone to act as the liaison and lead between the employer and learner/apprentice, managing the day to day relationship, and working closely with the Head of Business Development, Business Relations Manager and Operations and Quality Assurance Manager to coordinate successful delivery of the pre-apprenticeship/apprenticeship. The role will see you acting as the primary contact for the learner/apprentice, taking action to ensure that the learning available can be accessed and with the employer to ensure that the pre/apprenticeship can be successfully achieved.

Responsibilities include supporting and co-ordinating employer onboarding, recruitment of learner/apprentice and monitoring of support for delivery for both employer and learner/apprentice, ensuring that required reviews take place and are effective in assessing gaps and opportunities to deliver progress. The role is suitable for remote-working, provided the appointee is able to attend the campus for face-to-face work when required.

Duties and Responsibilities

• Support the Head of Business Development and partner organisations with employer engagement, training and workforce needs analysis.
• Support with recruitment for learners/apprentices to progress onto pre-apprenticeship/apprenticeship programmes.
• Working with EDGE team members to co-ordinate on the delivery of the College’s pre-apprenticeship and degree apprenticeships programmes between the employer, learner/apprentice and the apprenticeship team, acting as the day to day point of contact for the College’s relationship with the employer for this pre-apprenticeship/apprenticeship and continually explore opportunities to further the College’s relationship with the employer.
• Organise the support for each learner/apprentice from the start, to ensure the pre-apprenticeship/apprenticeship can be successful.
• Ensure completion of the termly Tripartite Reviews, and ensure that these are carried out in line with regulations.
• Monitor the learner/apprentice’s off the job training and assist the employer and learner/apprentice with putting an action plan in place should a shortfall emerge.
• Where the learner/apprentice requires an action plan or a referral to other support services, ensure these are mutually agreed, monitored and completed in a timely manner.
• Organise and lead the Final Review, ensuring that a thorough assessment using evidence against the pre-apprenticeship/apprenticeship takes place and that the decision arising is made on this evidence, jointly with the employer and the learner/apprentice.
• For degree apprenticeships, work with EDGE team members to arrange the End Point Assessment as agreed with the employer and apprentice.
• Ensure that learners/apprentices are making progress in line with anticipated milestones and monitor individual progress and trends across the learner cohort, highlighting trends to the Business Relations Manager as part of the pre-apprenticeship/apprenticeship reviews each term.
• Identify and evaluate any risks to an individual learner/apprentice’s or employer’s programme success and escalate immediately to the College, taking appropriate action to control these risks as part of the overall programme review.
• Liaison with EDGE team members, the employer and the learner/apprentice to ensure that feedback, enquiries, issues, requests or complaints during the pre-apprenticeship/apprenticeship are monitored and actioned promptly.
• Ensure that Learner/Apprentice records are fully compliant with College’s apprenticeship policies and procedures at all times. Participate in compliance and policy reviews as required.
• Such other duties, commensurate with the grading of the post, that may be assigned by the Business Relations Manager or their nominee.

About the University

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021. The University continues to grow further expanding its student cohort year on year, courses, network and opportunities.

About EDGE

The EDGE (Experiential, Digital, Global, Education) Department is dedicated to designing and delivering work-related learning throughout the UK and internationally. The EDGE team largely work remotely, using innovative pedagogical approaches and best practice in digital education and collaboration to ensure an excellent learner experience for individuals or groups of learners, wherever they are based. The EDGE team currently delivers a growing portfolio of work-related learning aligned to digital transformation, data science, artificial intelligence, and project management.

Person specification criteria (essential / desirable)

• Honours degree or equivalent professional experience and/or vocational qualification [E]
• Experience managing employer and apprenticeships relations, preferably within Higher Education and/or Further Education [E]
• Strong communication (verbal and written) and relationship management skills, including effective stakeholder and partnership working [E]
• Ability to prioritise workload, exercise good time-management and the ability to work to deadlines, and excellent organisational skills [E]
• Excellent planning and project management capabilities [E]
• Excellent record keeping and maintenance, with awareness of Data Protection and GDPR [E]
• High degree of professionalism and personal integrity; ability to exercise complete discretion and maintain confidentiality [E]
• Willingness and capacity to undertake continuous professional development [E]

Application process

Applications should be made via this link by 20:00 on 29^th December 2022. Please reference your application ‘ESM1222’. Participation in the equal opportunities section is encouraged, but voluntary.

Applications must include a covering letter of no more than one page and a full curriculum vitae.

Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.