Student Advice and Wellbeing Support Officer

Contract Type: Permanent

Salary: Grade 6 - £31,834- £38,213 (Including London Allowance)

Location: Bloomsbury, London (successful candidate will need to be resident in the UK for the duration of their contract)

Hours: 35 hours per week

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

Are you a caring, compassionate individual looking for an Advice and Wellbeing role to support the experience and welfare of our students? Come and join the team at SOAS, one of London’s most prestigious Universities.

About the Department

The Student Advice & Wellbeing team sits within the Student Academic Services directorate. The team are comprised of a number of specialists across various areas and are supported by the Student Advice & Wellbeing Support Officers. Student Advice & Wellbeing are often the first port of call for students in need of mental health support, disability support, immigration & finance advice, accommodation allocation and multi-faith support.

About the role

As Student Advice and Wellbeing Support Officer, you will be joining a small team and will be the first point of contact for students using the following services:

• Wellbeing Team (including counselling and professional mentoring)
• Immigration, Finance and Housing Advice Team
• Disability and Neurodiversity Team
• Chaplaincy

You will have a range of tasks including face-to-face interaction with students, supporting the various Student Advice & Wellbeing services as well as managing a busy inbox. You will work collaboratively alongside another SAaW Support Officer and will prioritise tasks according to service demand. You will also support the team and the Head of Advice and Wellbeing with appropriate administrative and organisational functions.

About you

You will need to demonstrate:

• Experience of working in a front line office administration and/or receptionist role  working with diverse communities
• Ability to communicate clearly and effectively with others, and across all levels of an organisation.
• Ability to deal with sensitive and stressful situations/individuals including people presenting with mental health difficulties, recognising and maintaining the need for confidentiality
• Proficient IT skills with the ability to use Microsoft Word, Excel and PowerPoint, together with the internet, email and social media skills.
• Ability to manage financial invoicing and other financial administration.

How to Apply

Closing date: 2nd January 2023 by 23:59.

Interviews: TBC

We would particularly welcome applications from candidates from working class, first generation Higher Education, the Global South, Black, Asian or other minority ethnic and underrepresented groups. All appointment decisions will be made on merit, following a fair and competitive process.

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